Shopper FAQ
Get your questions answered! Don’t see it? Give us a call
You Ask, We Answer: In-Home Sales
At this time we do not offer any items early. Plan to line up early! Many people put bags in line as early as the previous day to get in first for the most desirable items.
At in-home sales, we have pull cards. Pull the information card out of the plastic holder and the item will be automatically marked sold. Please bring the card to checkout with you.
Yes! We take bids on all furniture items during in-home sales. Please ask for a bidder slip at checkout. You must be available to pick up the item during the final 2 hours of the last day of the sale. We will call the winners when that 2 hour time block begins.
For in-home sales, we accept cash, card or Venmo.
We offer same-day refunds on electronic items only, if returned. Please inspect your items thoroughly before paying. All sales are final. No other refunds or exchanges are permitted
We do have a hold table where you can set your items while you are still shopping but please bear in mind that you use this table at your own risk. If it will take you several loads to get items to your vehicle, we do suggest bringing a friend with you to the sale or teaming up with someone to watch your items for you. Sydney Lane Estate Sales takes no responsibility for keeping your items safe
You Ask, We Answer: Online Auctions
Online auctions are so easy and fun to participate in! You can get some amazing items at competitive or low prices, just like at in-home sales but from the comfort of your home!
- Register an account with Denver Online Auctions
- Take note of the pick up location, date and times, terms and conditions before you bid on an auction.
- Bid on the items you are interested in. You can place a maximum bid (i.e. work out the maximum you are willing to pay for an item, baring in mind you will be paying buyer’s premium and tax on top of your bid, then enter that number. The site will bid on your behalf one bid at a time until no one else bids against you or you reach your max.)
- Pay your invoice.
- Pick up your items.
For online auctions, we accept credit or debit cards through Stripe. Payment must be made prior to pick up. We do not accept payment on site unless otherwise noted on your winner’s information email.
We do not offer refunds on any of our auction items. It is your responsibility to ask any questions prior to bidding. We do our best to have all pertinent information in the item description as well as plenty of photos but since these are used items there are no guarantees. You should likewise check your items before removing them from the property and re-pack them as needed. Sydney Lane Estate Sales is not responsible for items breaking on the way home.
Sometimes, yes! This is communicated on the winner’s email. It is not open to other people to come shop. These are usually low priced items or items that we did not have time to put on the auction.
